Returns & Exchanges For Designer Jewelry

We want you to be fully satisfied with every item you purchase form VanessaNicoleJewels.com. If you are not satisfied with an item, you may return the item that you purchased within 15 days of delivery for a full refund less any shipping, handling, and a 10% restocking fee. Returned merchandise should be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Prior to returning the item(s), please email us for a Return Merchandise Authorization # (RMA). This number is essential for us to track and process your return.  Once you email us with your Contact Information and Reason for Return, you will receive an RMA # and important shipping instructions. Please include a copy of the RMA # with your return.  (Return policies are different for custom engagement ring purchases. Please contact vanessanicolejewels@gmail.com for further information).